Shipping policy

At Tiny Town Kids, we pack every order carefully to help your collectibles arrive safely.

1) Processing Time

• Orders are processed within [1–3] business days (excluding weekends and public holidays).

• During peak periods (sales, holidays, new drops), processing may take a little longer.

• You’ll receive a confirmation email and a tracking email once your order ships.

2) Shipping Locations

We ship to:

• Australia-wide, and

• International destinations (where available)

If your country isn’t showing at checkout, please contact us at support@tinytownkids.com

3) Shipping Rates

Shipping rates are calculated at checkout based on:

• your delivery address, and

• package weight/size.

Free shipping (if offered) will be shown automatically at checkout when your order qualifies.

4) Delivery Time Estimates

Delivery times are estimates and start after dispatch:

• Australia: typically [2–8] business days

• International: typically [7–21] business days

Delays can happen due to carrier congestion, weather, customs, or peak seasons.

5) Tracking

Tracking is provided for most services.
If tracking is available, it will be sent to you by email once your order is dispatched.

6) Lost, Missing, or Delayed Parcels

If your parcel is delayed, please allow a little extra time and check tracking updates first.
If you believe your parcel is lost or hasn’t arrived within a reasonable time, contact us support@tinytownkids.com and we will assist with a carrier investigation.

Damaged Items

If your order arrives damaged:

• Email us within [48 hours] of delivery at support@tinytownkids.com

• Include your order number and clear photos of:

  • the item,

  • packaging, and

  • shipping label.

We’ll assess and arrange the best solution (replacement, store credit, or refund where applicable).